ExtendedCare Cloud

<3 your welcome in advance! (This exact Info will be on review.) Terrible experience: The app for UC Davis “extended care cloud” has a video visit bug/s in the app for mobile” I never expected this and so I given a try and all my 40 mins were wasted in vain!( I come 3:50pm(appt: 4pm) it was a full fail in technical difficulties! From start to end! ( I was not seen on video them my care provider(screen frozen and the reconnection keep happening and turning into just blank white screen.( I have screen shots of everything I will give a review on the app and add screenshots! Your welcome in advance! <3 The good: is the phone call that I got after wasted with bugs on the “extended care cloud” for 40mins. Terrible: We discussed for about 5-10mins and obviously my time was up and everything would be rated cause of the technical difficulties poor to fair… Bad: The audio was fine until the screen just froze and the problem was persistent! For 40 mins in vain for appt.= appointment. The zoom has encrypted video visits/chats and I think the “extended care cloud” does not… so privacy 1-3/5 or below. If there is no encryption… during video calls or visits. 1) 2)

My first experience with the app back in May was suboptimal to say the least. And it was clear from other reviews that I was not alone in my trouble staying connected. But my recent visit had zero issues and it appears ExtendedCare has addressed bandwidth issues behind the aforementioned problem. Given the unprecedented influx of teleheath users due to COVID, it’s not surprising that this issue occurred. Also, WebEx has clearly upgraded its audio-visual quality in recent months. Overall the experience is night-and-day better and I’m glad my doctor uses this service (and not doxy.me)!!!

We recently HAD to use this app from our health care provider. At times during the visit it is necessary to reverse the camera so we can see what the doctor sees. We’ve always been able to do this with a previous program they used but with this app when we clicked on the camera icon to reverse it we lost the video connection with the provider and had to disconnect and log in again. There doesn’t seem to be any way to reverse the camera.

Great experience

I just had a great visit with my Dr. This was so easy to use. I liked that it let me share a picture of a condition I had with her. What a great experience.

I had my first telehealth session with my Doctor and was surprisingly easy. I didn't have to do anything once I downloaded the app.

I’ve been testing this app for deployment at my hospital and the number of complaints we receive from providers is astounding. Patients that have it not work on safari for Mac , random audio issues that when reported the developers say “sorry we can’t replicate it” and on and on

I found it very convenient way to connect with my doctors through this app. As a family we used to go to routine health check ups which was a cumbersome process, commuting, waiting with people in the waiting room... Plus with pandemic it gives additional risk because you may get exposed to virus even if you go for routine check up or something minor. So, I am very happy to see people are taking progress and using benefits of technology to make life easier and safer for both patients and doctors!