The ExtremeCloud IQ Companion app provides onboarding and monitoring of networking devices from your smartphone. The app was designed to securely support both IT administrators and installers.
You can use this app to quickly onboard, monitor and troubleshoot access points, switches and routers. ExtremeCloud IQ Companion app supports the following features:
• Launch ExtremeCloud IQ Companion app with proper admin or installer roles
• Onboard Access Point (AP), Switches and Routers by scanning the device barcode or QR code. Or manually enter the serial number of the networking device
• Assign device to location and floorplans
• Assign device network configuration policy and device templates
• Verify cloud connection and status of the device
• Ability to remove, add or update a device
• Ability to change “Persona” across our Universal Hardware portfolio
• Remotely reboot a device
• Locate an AP by flashing the LED light
• Securely troubleshoot an AP using CLI commands (Pilot subscription required)
• Anomaly detection on wired and wireless network (Pilot subscription required)
I have not had worse customer service than from this company! Will never do business with them! 1 star for customer service, shady business practices and rude reps. When they get exposed, they stop responding. In all truth, the worst customer service of any place on this planet. Not even kidding! Wish there was an option to give them minus 5 stars!!!
Update 4
It's broken in many ways. Pointed many of them out in other reviews and it doesn't seem anyone is listening. Lets go Extreme.
Would also be nice if you bring back the ability to login with a master account if it has access to other pilot accounts. (even if the primary account is on connect)
Useless
I am not able to search for devices. Every time I do it, app closes. I removed the app and reinstalled. Same behavior. Impossible to use browser on a phone to make changes. Bottom line, access to a computer is essential to manage network.
Terrible
They put more effort into the stupid animations than making basic functions work.
Intuitive & convenient
This app is super simple and powerful all at the same time.
Potential
The app crashes whenever I try to search for an AP.
I’ll start the search. Select the AP. The app will then crash. This has been recreated by my colleagues on their devices.
Does not seem to be Wi-Fi/network related.
Needs work
The app frequent quits on me during onboarding. I am running iOS 15.3.
Amazing!
I’ve been waiting for this for a long time and I gotta say… I’m not disappointed. Keep up the great work dev team! you knocked it out of the park on this one.
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