Factory Berlin

Kicks you out inexplicably and then doesn’t actually let you log in with your member credentials. Will make you crazy entering your password over and over again wondering what you have misspelled, but then you realize the app is just terrible. Functionality is also not great. You need it to open the doors here but 50% of the time the signal is not working properly. Something needs to be done about this because it’s a really bad member experience and we all pay money to be a part of this community.

It has been impossible to use this app, as my login credentials (which work perfectly fine on my factory web account) are not working in this app. countless tech support tickets have been ignored and made my day-to-day navigating around FGP a nightmare. Kind of ironic that the community of innovators have such a crappy app with their name on it.

Always had a few complaints about the old version of the app. But this new one didn’t improve on anything. Just made navigation even worse, and now you can event chose your locker, and doors take ages to open or even show up. But above all the app looks terrible. It was as easy as leaving “System font”, but no, now the app is in Times New Roman. I feel like reading a word document from 2003. Really bad overall. And the worst part is that I have to use this every day