Falcon Taxis Aylesbury

Tried to charge me £22 for a lift that would’ve cost £10 because it was snowing, tried to speak to the driver and he drove off. do not use falcon. SCAMMERS!

App is absolutely appalling. So, the theory of having £ off repeated bookings is nonsense. Also, wrong GPS address. And no way to change it. I have all other apps working, so down to you. Please fix it, your service is usuallu exemplary. You let yourselves down by the app.

I booked online - very easy. Had to change my time so called the office. A very helpful lady changed it for me with ease. Excellent service. Will definitely use again

Took my money. Told me the taxi was booked. Waited around in the cold at midnight, then gave up and phoned to be told that sorry - they were fully booked. I could get a refund within 2-3 days. What a waste of time.

pre booked a taxi, 10mins late called and got the “we will be 8mins” called 15 mins later “we will be 45mins” had to wait on hold to have the taxi canceled to get my money back avoid

Pre booked and prepaid taxis do not turn up! When you complain you get a call centre that just repeats ‘your taxi has been allocated, it has not been dispatched’. Third time in a row left waiting on a freezing station.

Do not use local taxis/cabs that often but today cannot fault the service. Kept informed and updated on arrival, good driver and felt comfortable. Will use again. Thank you.

Always use app to book as its a great tool. However the new app is confusing and not as easy to use as the old version - both when booking and when trying to contact driver.

Taxi turned up late and without a child car seat previously supplied by ourselves We were left waiting for over two hours at the airport while a second taxi was supplied . No apology and Falcon taxis failed to acknowledge that it is illegal to carry young passengers in Cars without a child car seat. I shall be requested some form of compensation if possible John vecchio Tring

I always use Falcon Taxis as my local company. I like the option to book and prepay. 9/10 they arrive on time. Since the app update the app isn’t as easy to use. I have received a refund when I’ve cancelled the booking. Would recommend but hope they keep striving to provide a good customer service.