FareHarbor

Do not use. As someone with years of experience in the travel/booking industry I can say this is the worst customer service I have ever seen. The system is antiquated and you need a masters degree just to navigate their forums. It’s unusable and cannot wait to switch software after this season.

I had been with FareHarbor for about 2 years. I received a call from PeekPro in July. They promised no commissions with Viator or Musement. They promised cart abandonment with access to the data. They promised the quickest payments. They promised that customers would no longer have to leave my website to complete the booking. They promised a lot. I can’t think of a single thing that the salesperson from PeekPro said that was true. It was one lie after another. On top of that you pay $299 for access. I rationalized that yes I love FareHarbor but even within a month Peek would pay for itself because with how much I would be saving on commissions. Unfortunately it was a lie. After I found out Peek had lied about the commissions I said well I will still be saving money because I will no longer be paying for waivers. Ha the waivers are a joke. You can not tell who has and who has not signed the waivers. There is no storage of the waivers so if something were to happen I would be stuck with no protection. Waivers are cheap so who cares about the savings. Going from FareHarbor to PeekPro was eye opening to just how much FareHarbor does. I could not even close off certain booking times with PeekPro without it glitching and closing off numerous times slots. All PeekPro did was crash and crash. Also PeekPro took over a week to process payments. Everyday with Peek I was just hoping for the best like how much worse could it get. With FareHarbor you can look any and all data. With PeekScam the reports they offered where not even helpful and you are not able to customize. If you call support no one knows anything and they are just trying to get you off the phone. Also when I left PeekScam to go back to FareHarbor, Peek held the refund reserve money. So that alone speaks volumes about their integrity. If you need help with anything on FareHarbor support is available 24/7 and each rep knows exactly what they are doing.

We love using Fareharbor. We have tried several booking systems, but Fareharbor is the one we chose because it is the most user friendly for both customer and us. It would be a great improvement to the app if they would send a notification every time a new booking is made. Currently, the only way to know if there is anything new is to open the app and check. It says I can turn notifications on, and I have, but it doesn’t send any at all.

currently have an alarm set every half hour to check for new bookings when i’m on call notifications for IOS would greatly improve this app

Need notifications for iPhone in res time when people book

Couldn’t be happy with fare Harbor.

Please add Notifications to the application so new bookings are noticed right away. FareHarbor app does not have iOS settings notifications available

Easy to use with expansive features available. Love the way calendars look in mobile view.

Well designed and easy to navigate. Adds the befit of ticket scanning too which is nice.

I think this app is great. There is always room for improvement but this app allows me to manage my bookings on the go from anywhere! Would definitely recommend it