Farmery

Farmery delivery man marks that product is delivered but actually product is not delivered and more than thrice a week you have to call customer care and tell your problem and then also they act so slow as if it is normal for them what a pathetic service what a pathetic people their product is good but their attempts to cheat customer is not appreciated

Glitch

After sale Customer service and interaction is really zero

After latest update app have become snail slow. Really frustrating to even to open the item list.

Application with huge glitches. All time asking for subscription message. Will stop using after balance ends.

Received a broken/leaking bottle. When I filtered it, found a few broken glass pieces. No one from customer care/support reached out to me after raising complaint and providing the pics. Had worst experience.

Inspite of multiple escalations and feedback, they do nothing about it. It takes away a chunk of my time just to change my order schedule- the app is so inefficient and bug infested it’s not funny

Trying to get otp for last one hour and this is like gone case.

Farmery is a classic example of how even a good product can suffer from a continually sore customer experience. Was quite happy with the quality of milk. However, I noticed my changes on the calendar couldn’t be confirmed on the app, also I was unable to pause the subscription due to some glitch. Wallet went in minus, delivery continued. I called the team to tell them to stop the subscription till I confirm with them, also communicated about the glitchy app. Deliveries continued and wallet reached close to a 1000 minus in rupees. Post that I’ve had a conversation with at least 10 of their reps repeating my story again and again. Sadly they didn’t have the recording of the call (talk about quality control). In the meantime my wife started the subscription on her name till the time my issue was to be resolved. On the pretext of resolving the issue they merged our accounts without any confirmation and debited the money from there. Stating that this is the best they can do. It’s really saddening to see great start ups being killed by this kind of service and support.

Even if you not boils milk for 4 day it won’t spoil. May be they some mix medicine. Not suggesting for fitness person.