FAW.JD

Error when you add anything to the basket

I have just payed £3.99 for delivery on a £258.99 order! Why?

Hate the fact they charge you delivery once you apply the Red Wall discount.

Would not let me use Apple Pay and would not accept my Amex as a payment card saying it was invalid. Eventually accepted PayPal. No click and collect option and only standard delivery which for £3.99 cannot believe it can take up to 7 days, it’s a T-shirt! On top of this, as the exclusive stockist of wales shirts, why are they not stocked in your flagship store in London on Oxford street. Not every welsh football fan lives in wales!

We are weeks away from a World Cup. Hardly any stock available and what’s available doesn’t have a photo. Time the FAW stopped being treated like a 3rd rate nation and acted to discontinue their partnership with JD and Adidas. Sadly a big missed opportunity!! Shocking!!

I could not pay by Apple Pay, all 3 cards in my Apple Wallet were declined. I tried to manually enter the details of both my American Express credit card and my Metro Bank debit card. The app payment page kept insisting that the card number format was incorrect for both which is wasn’t. So I used PayPal. Not great for an app used to purchase goods.

The App is the only way you can apply the FAW's Red Wall membership discount code to get 15% off Wales shirts. The discount code doesn't work on the JD Sports website. But unlike the JD website, where delivery is free for orders greater than £70, on the app delivery is still charged (£3.99) no matter the value of the order. I've just paid £3.99 to deliver a £200 order. Also, on the website you can add shirt personalisation, on the app it's not possible. Whether by accident or design this makes it less attractive to use the 15% discount.

I am a red wall member. When I tried to use my discount code the app did not recognise it.

I’ve ordered theses shorts numerous times but still not received them! I’ve contacted your customer services and they are telling me my order number doesn’t exist so I’m now stuck with a shirt & socks without shorts

The app doesn’t give the discount for members of The Red Wall as described in the membership package. Very disappointing but probably predictable from JD.