FieldAware Mobile

App is never consistent with showing added jobs, it just sends a notification that it needs to be synced to add the job. Ok, what job are we talking about? Where and when is this scheduled job taking place? Also does not show jobs being removed, instead they disappear. There are many times where I have 30 jobs scheduled at a time and it’s an absolute pain to weed through all the jobs to see where it was added. It does not display unavailabilities in some cases. I have over 1000 completed jobs, and will have to scroll all the way to the bottom just to see future unavailable posts. Some customers require a tech signature in some forms and this app does not have an easy implementation for techs to add their signature. There is also a bug where I use the search function to look up customers with multiple jobs, after hitting the back button on a selected job, the search cancels out and goes back to all jobs. Can Field Aware implement these features?

App is always having problems syncing tickets and have lost data entry cause of it. Have deleted and re installed to try to fix issues and it still operates like garbage.

Field aware is great with Netsuite in the field!

I know of no other app that you have to actually physically sinc in order to update. The user interface on the PC is also clunky and requires too many steps to do some functions and requires you to do some unnecessary steps to perform other functions

Can’t send jobs anymore

Our company was an early adopter to FieldAware and we are still raving fans. There is no perfect field service reporting and scheduling software on the market; they all have their pros and cons, even the big behemoths. Believe me, I’ve researched and tried many. I even left Fieldaware (FA) looking for a more perfect software but came back after a disastrous year. Since then, FA has made continuous improvements in performance and feature enhancements, and they listen and act on their customers’ comments and recommendations. Overall, FA is a good Bang for the Buck. Dayton, OH

Bravo FieldAware! excellent customer history, asset history, and easy to document notes, eforms, pictures, and signatures within the workflows we have setup in our account. Scheduling and routing in the web app is fantastic. If you are wanting to take your business to the next level ask them for a live demonstration. This app is only usable for paying customers who have been qualified by their sales and consulting teams

Awful

Cant adjust the times if you forget to punch in/out. Notifications frequently don't work. Constantly having to update, but updates reflect no positive changes. Terrible customer support. Difficult to type on and cant attach anything but a picture. Our company is now shopping for a better solution. the guy they bribed into using this dysfunctional app should no longer be allowed to make decisions on anything.

Completely unreliable software. Constantly wiping out field tickets. Forcing revisits to ultimately do the job twice or more.