FilKhedma - Home Services

Very bad and not professional and very expensive for the bad clean

النقاش ضعيف جدا وميعرفش اى حاجة وعايز العميل يقوله نوع الخامات وكميتها النجار بيستسهل والأسرع نغير عشان يخلص التنظيف العميق العمال مؤدبه جداااا بس عملهم من على الوش وموش عايزين يتعبوا ويبدو ان أجرهم قليل وبالتالى بيشتغلوا على قد الفلوس اللى بتديهلهم الشركه

I had a dreadful encounter with this app's cleaner maid service, and I'm compelled to share my experience to protect others from similar frustration. The cleaner they sent to my home displayed a shocking lack of knowledge about appropriate cleaning tools and products for different surfaces, leading to disastrous consequences. To my dismay, she carelessly scratched my brand new bathroom faucet, among other damages caused by her use of acidic cleaner on chrome surfaces. The total estimated cost of these damages exceeds 5,000 EGP!!! It's deeply disheartening to witness such unprofessional behavior from a supposed "cleaning specialist" who should be well-versed in basic cleaning protocols. Seeking redress, I promptly lodged a complaint through the app, attaching photographic evidence of the damages. After a two-day wait, a customer service representative reached out, offering a mere refund of the cleaning fee (approximately 350 EGP). This unsatisfactory resolution prompted me to remind them of their own policy, which boldly claims to cover 100% of any damage caused by a "specialist." Their response? The representative had no awareness of such a policy, and I was instructed to check my facts. Frustrated by their ignorance, I forwarded a screenshot of the policy from the app, only to receive another disappointing message later on, stating that the policy solely applies to maintenance specialists, not cleaning specialists. Such blatant deception is unacceptable! This app employs inept staff and manipulative policies, leaving customers at the mercy of untrained cleaners and uncaring customer service. I caution everyone to steer clear of this app and its misleading claims. My one-star rating serves as a warning, as I would hate for others to endure the distress and loss caused by their fraudulent practices.

They came to fix a door and did a good job and were punctual

I tried the plumper and told them about the job I want to be fixed and to check the rest..!!! He came on-time but he came without nothing except his tools 🛠....

لا ينصح بالتعامل مع هذه الشركة. بعد تحديد الميعاد والاتفاق على تنظيف المكان بالكامل وتم التأكيد على ان لا يوجد ساعات محددة لنظافة، عامل النظافة لازم هيخلص كل الشقة دا اللي الشركة قالته وبعد لما العامله جد قالت لا احنا عندنا عدد ساعات ومش هينفع اكمل الشقة ومش بنشيل سجاد ولا بنظف حيطان ولا بنحرك عفش الشقة 😤 دا ايه النصب دا ادفع ٣٠٠ جنية والشقة مخلصتش ومش نظيفة وكمان مش بتغسل الحاجات اللي استخدمتها في النظافة كل حاجة يقوله دا القوانين الشركة وقوانين الشركة ليه مش بتم شرحها قبل التعاقد علشان شغل نصب 🤬🤬

The idea itself, deserves a review! Thank you for the exceptional service

خدمة نظافة سيئة للغاية ، ولما ابلغت الادارة ان العاملة ادائها غير جيد لم يهتموا حتى بالرد لن اتغامل مع الشركة مرة اخرى

العمال قمه في السوء و الاهمال و بوظولي حجات سليمه عندي و نصابين و خدمه عملاء سيئه

They lazy , only looking to grab your money for very useless service, they never respond to your feedback, I hate days when I called them