First Due Mobile

The idea of this app is outstanding, BUT FirstDue’s product team has failed miserably in their execution. This app has all of the information as advertised, but their delivery of this information through this extremely non-user-friendly user interface makes it nearly useless. The absolute worst part of this software is their ePCR, with no improvements in sight from their product team. It’s like jumping back in time to the early 2000’s, sitting at a desktop computer trying to input your paper report, but WORSE. Do NOT buy this software for your department! The only part of it that is somewhat useful is the preplans, still not impressive, but the rest of the things advertised are almost unusable due to the horrendously bad user interface.

My department uses it alot, we dont get many problems from it. Only issue is every now and then it takes a few minutes for a call to come across. But its usually pretty fast. Its definitely gotten better since we first started using it

They desperately need to rework the mobile app. By the looks of it they’ve gotten MULTIPLE complaints about this over the years and have not fixed it. The very poor user interface leads to very poor documentation. Make the app more user friendly and people naturally document better.

If the application’s was as user friendly as Active 911 it would be better.

There is no way to control the call notifications and turn them off without also turning off callshift notifications and other messages. I don’t want to have my phone going off for every call when I am off-duty. There need to be more options to control individual notifications of each group instead of the current “one size fits all”.

I work and volunteer at multiple agencies that use FirstDue. Would be very nice if you could have multiple logins at once, or at least be able to store multiple accounts, such as Active911

This app has propelled our organization to the next level of pre-planning and fire inspections. The app stays updated and their support team is responsive. There are so many incredible features packed into this tool.

First Due is what my department chose to go with vs active 911. I’ve had it for a while now, and like what it can do. My problem is I have to wait a few minutes for it to load every time I open it. And now every time I try to open the group message it force closes. There’s always been one bug or another since I’ve had this that keeps it from being as good as it could be. What needs to be done is for it to work lightning fast as soon as you get an alert because we do not have time to wait for things to load. It needs to stop force closing when you try to open something on it. And if y’all ever have the ability too, it would be wonderful to have access to call notes. It shows the first few words of the notes and stops. If you could find a way that it could get the full notes that would be wonderful.

First Due has changed the way our entire region operates. As a driver, I can look at the first couple turns while heading to the apparatus. From the bucket, it has encompassed situational awareness and the team concept with the ability to see and communicate supplemental incident notes, preplan information, hose stretches and any hazards from the aerial view. From the officer’s standpoint, with just a couple key strokes, they have access to water supply information, strategies, tactics, maps, photos, other units locations, and a wealth of information once reserved for research on the web. The biggest thing that has impacted operations in my 30 year fire service career.

The app has come a long ways from the beginning. The current 3.1 rating does not give it justice.