Fitness Space App

I haven’t yet been able to use the app for a workout as I’m still trying to figure out my membership. But the “Contact us” feature in the app simply doesn’t work. When I start typing, the “Send” button disappears from the bottom and there’s no way of bringing it back and actually sending a message. Additionally, if I fill the page with my message, there’s no way to scroll down on the page to see what you’re typing once the page is filled. I only used the app for 5 minutes, but already found these two bugs..

Oh my god, this app is such a missed opportunity. So much of it is poorly made!! The concept is great but the execution is very confusing. Inconsistent user interface between different activities: sometimes I am prompted to scan qr code, sometimes not Sometimes scanning the machine does something, sometimes it doesn’t. Sometimes it looks like it has done something, but it hasn’t. Scanning on most weight machines is almost completely pointless Trainer can leave me comments, but I can’t comment back - e.g. did higher weights this time, needs adjusting. Row machine I can’t see what exercises I am supposed to be doing while in rowing mode. I have to remember the target strokes and times Sometimes the app. Wants you to push start and stop for all the exercise sets, sometimes for 1 set. Sometimes I get a countdown for rest automatically, sometimes I don’t I could go on. I find it hard to believe you did any actual UAT on this. Or if you did, it was with people who were way too close to the app already and couldn’t use it like a first time user. Or their feedback was ignored to rush through go live. Overall really frustrating.

The app has been really useful to keep my programme structured and stay motivated through my assigned coach. I enjoy the workout of the week as well

Very similar experience to the other reviewer. When following a workout designed by my coach, once I have completed the first exercise and attempt to move on to the next, the app crashes. Restarting doesn’t help - as soon as I try to resume the workout it crashes again. It has got to the stage where I have to delete the whole app and reinstall it in order to move on the next exercise. Two months since the last update - this bug ought really to be fixed.

It’s fantastic for motivation and for communicating with your trainer, but it has limited functionality and doesn’t automatically cycle through circuits despite showing your timer. It crashes often and doesn’t seem to follow through the workout whilst you’re using it. You almost have to restart the app at each exercise station. If it worked perfectly it would be fantastic, but sadly it currently frustrates your workout.

Keeps crashing on Run Artis when I go to view exercise so I have no idea how far I’ve run. Bad usability all round, a lot of clicks to see exercises done.

The app is a great idea and it’s cool to link to the equipment as you use it.... However it seems to have been built by a teenager in a bedroom with little or no thought to the user experience, for example you have to click multiple time to do the simplest tasks and every lookup you have to wait for a server response instead of caching true results locally What is really frustrating is the totally lack of support or anywhere to give feedback To summarise It’s fun for 2 mins, hen you will get so frustrated you will want to delete the app, come on prove me wrong and show you care, add some support!!!

Once you get the hang of how this app works, it's really good. It allows you to set a training plan and track your activity easily. I feel more supported at this gym than any other I've been to, because of the high calibre of the staff, quality equipment and this practical and well designed app. Good job!