foodora Czechia: Food Delivery

Just downloaded an application and tried to order some food. But can’t - An unexpected error occurred

I have been waiting for a response from support for over a week, although they claim to respond in 24 hours. I spent 480 crowns on food which turned out to be terrible. Here's the thing: This & That was offering free mac and cheese on orders over 400 crowns. I was not brought the promised macaroni and cheese, I specifically spent money on it. I wrote to support and they responded for a very long time. they answered that they did not see macaroni and cheese in the order, of course, this is a promotion as a gift. Why did I wait so long for an answer? I wouldn't be writing this review and wasting valuable time if you would have responded quickly and refunded it. I'm waiting for your answer, in any case, I will not leave it like that. Order number: w7pl-zfrr

If you have some kind of problems with food, delivery or something, it’s only your problems👌🏻 Support system doesn’t work! Terrible delivery service, delete and never use this app to save your nerves!!!

Vzor pro ostatní jak musí fungovát delivery služba. Rychle a snadně!

The worst app for food in Prague.

Was using the app to order the food more than a year. Today ordered the food as usual. Somehow it happened that the address of delivery was chosen by the app and it was wrong. Due to that my order disappeared and money gone in vain. I would notice the problem with wrong address earlier but the order status kept telling me ‘courier picked up your order and deliver it within 10-20 minutes’. Courier left my order on the wrong address (contactless delivery). After one hour when I figured out that the address in the order differs from my address I wasn’t able to find my bags with the order. The order status in the app was showing ‘courier will deliver your order within 5min’. It was changed to delivered after I contacted support desk and when they told: ‘we are sorry but it was your faultk.

Aplikace která nefunguje normálně, neukazuje nic o stavu objednávky, v noci není žádný kontakt na volání nebo chat, protože v noci tato pičovina nefunguje víc než v době sluníčka. Kurýr který vždycky přijede později s chladným jídlem , a musíte jít dolu, přes silnice, kurýrovi nevadí. Na shledanou.

Zaplacená objednávka zrušena bez udání důvodů. Zákaznická podpora není. Peníze mi zatím nikdo nevrátil. První a poslední pokus.

Made orders several times and it was terrible! 1st time got a terrible food and could not even rate provider. 2nd time paid for one items, received smth different and that was also cheaper. No refund, no answer.......

Horrible service, horrible customer support, horrible delivery... Just download Wolt and save yourself time and nerves)