Fortera Credit Union

Money will set in pending for hours

I gave 4 stars because the banking has been awesome I only deducted 1 star because the new iPhone update dropped the Fortera widget so now I can’t quick balance check anymore through widgets. I have to sign into the app every time (I know first world problems)! It was easier to just check the widget than sign in every time. I hope this will be fixed soon.

Have have told them multiple times when you look at your available balance before using it, it says one thing and then the next business day it changes and then you get charged multiple times overdraft fees you can’t rely on this app and holidays

I just don’t like how transactions I make don’t show up right away and how money I transfer to my account takes days to actually hit it. How can my ONE card be so much better but this is an actual bank.

It’s needs to have real time updates. Have a feature that shows what your balance is with the pending charges.

Every time I try to open the app it just sits there on the fortera logo and doesn’t do anything. I’ve restarted my phone deleted the app and reinstalled and it still does the same thing. at the worst times at that!! I never have these issues with navy fed!!!

I have to give praises where praises are due! And you, Fortera, have been on top of your game! Your fraud department has been amazing! They called it, when my card got hacked somehow! And also ask, if it’s me, when it’s being used out of the ordinary! Thank you for having our best interest at heart! 🙏🤩

Why cant you see joint accounts? If my name is on my account and my son's account I should be able to see his account in my view. How can I help him learn to manage his money and make good decisions if I cant see what he is spending and saving. In addition, I want to open another joint but this flaw has me wanting to take my business elsewhere. Very frustrating! If you need to see joint accounts than your better banking somewhere else

I really like that every time I use my card I am notified I feel like you care about me and let me know what is going on with my account These changes are wonderful Thank you for taking car of me

Excellent customer service and great easy to navigate app love it!