FreightSmith

This system works so much better now

Impossible to get past virtual assistant to a human being I’m unloaded and out of dock yet can’t get payment on 3 pallets after almost 3 hrs.Also this place likes to make extra charges for things like shifted or fallen over pallets that are standing perfectly straight when you back into door beware.

U chain FreightSmith what ever The worst in the business There’s not anything good to say about this mob company

The first you will chat with virtual assistant which cannot locate your PO number and after two attempts it will prompt you to someone alive. Finally I checked in at the office and received tons of text msgs. Back up to the dock and soon after they finish unloading I have got msg with invitation to upload App for payment. They absolutely do not care about your privacy and collect all of your data on this app only to make a one time payment. I do not happy to spend time loading strangers app to my device. We have ELD, some tracking app, brokers app and now some lumpers app. This is too much. And this automated system with app cannot make your unloading faster. You still sitting and waiting for the receiver to count product you brought. The app does not substitute the management.

About getting you in but the payment process can take some time

Quick and easy love it first time here had a great experience here quick unloading only had 9 pallets

How can you say you have a 4.7 out of 5,0 . I guess you only count the good ones. Please take time a review your reviews. I am not a Fan of this App. The way we have been doing it in the past worked great compared to this method. We do not need 20 text messages to pay a lumper fee, 1 text with link and amount worked fine for so many years. Why are you trying to reinvent the mouse trap?

The App is Garbage. I’ve had this for a long time, & every single time, it either crashes, or it won’t let me pick what NEEDS to be picked regarding whatever i might at the moment. It glitches out 99% the time, it updates like 30 minutes later when i need UPDATES at the moment of whatever i do, checkins, payments, & or registering a brand new order. It takes FOREVER!!!!

As a company that uses EFS, I am required to register the payment by providing a check number. This app does not provide this method in the automated payments. Freight Smith requires me to call a live operator which it changes an additional fee. The app needs improvement.

It’s not a bad app or software to use except when you get to the payments, especially with the Comdata I was going through once I finally figured out how to make the payment and it kept asking me over and over for a driver number, but it doesn’t specify what the driver number is and that is the reason why I’m giving this only a four star if you can improve that part of it, I will be happy and I would be more than gladly to give it a five star