FreshPack Customer

4 удаа хоол захиалаад 1 нь арай гэж авчирсан, 2-ыг нь өөрсдөө цуцалсан, 1-ийг нь би захиалга өгснөөс хойш 2 цагийн дараа залгаж асуухад хоол нь бэлэн болоогүй байсан болхоор би цуцалсан. Ахиж ашиглахгүй ээ.

Dont bother with it, the level of incompetence is something i have never seen before. How does an app handling money can pass the QA when every little function bugs out is beyond me. Buggiest app I have ever used. Will automatically change delivery date to few days in advance ( who orders their lunch 2 days in advance at dinner time ??? ). Figured out the app changed the delivery time even though i explicitly selected right now as an option. Called them to cancel the order, they said ok we will cancel it, we will refund you if u enter your bank info. Thought alright and left it be. Two days later get a call from the restaurant asking about the order which wasn’t cancelled. So had to call them again to actually cancel the order which was supposedly canceled two days ago. After three different phone calls to customer support they finally change it to delivered?? Fine whatever, just wanna get my refund which still hasn’t been processed ( got told 10 mins every time during a call). Thee days later still can’t get my refund to process because they say I can’t spell my name right and blaming me for their buggy app.