Excellent

Slow

Did my flight even complete!!!

Disappointed

Based on my experience, the company is rather substandard. I tried to use a flight credit and use the Frontier app to book a new flight, as instructed, and then looked for the place where I could enter in my existing confirmation number. Unfortunately, there is no place for the existing confirmation number to be entered at checkout, as instructed, so even though I’m hoping the next screen will have a place to enter the information, I ended up purchasing the ticket without being afforded the opportunity to put in the existing confirmation number for a credit. Furthermore, everything seems to be an add-on/up charge. I understand trying to maximize profits, but everything you do, has a cost. If you check in at the airport, there is a cost. If you want to bring in anything but yourself, there is a charge. If you want to get up to go to the washroom, I’m sure there’s a charge. If you want to think about asking a flight attendant, whether there’s anything they can do for you, I’m sure there’s a charge. My point is that a $200 flight becomes a $700 endeavor. The concept of bait and switch is quite prevalent.

Delayed flight and flight credit

My flight was delayed for 4 hours never told us why, idid get like 5 emails changing the time of the flight up and down,there where people 2 days at San juan airpot with cancelled flights others getting there and then they told there flight was cancelled come back in 2 days to see if they can put them on a flight.I got $75 credit to b use in 3 month but not everybody can have a trip so fast when for me it takes a year to plan not so happy with this because i lost extra money just waiting 4 hours at the airport they shoud give at least 1 year to use that credit,flight was good the seats are terrible

Avoid this airline

Beware! Nightmare awaits!

Cheapskates!!!

We completely understood the charge for oversized bags. When we flew out of Trenton with our carry on bags there was no problem. We put them all under our seats. On our return trip through Orlando they decided to make us fit our bags in the ridiculously undersized measure box. This was a clear opportunity for her to earn the extra $50 for a bag. Our bags were actually smaller coming home. They’ll do anything to grab an extra buck. Serves me right for trusting a cheap airline.

Unreliable website but worked today

The Frontier website is hit or miss. It is usually very frustrating, but shockingly it worked well today. Hopefully all of the system conversions, updates, etc are finally done. I feel like I have been fighting the website for years.

Horrible customer service

No where does it give you an option for a voucher number for payment, and you can’t speak to anyone unless your some elite member. Absolutely hate this airline.

Can’t find flight credit

Couldn’t find where to apply my flight credit.

Frontier is a terrible airline

Frontier is the worst airline in operation today. My go wild pass is a scam, and I’ll be joining any future class action lawsuits.

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Frontier Airlines

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