Gibson EMC

The update says improvements were made to the UI, but it’s waayyy less intuitive and many more taps to get where I want. Plus, there is a never-ending notification on the app, so I’ve just had to completely turn them off which is frustrating because that is a feature I appreciate seeing when my bill is due.

The new app version is absolutely horrible. Difficult to navigate and understand especially for pay as you customers.

First time I logged into the account, it wants me to change my password. Every time I try to change the password, it gives me an error message. Might be good if you can log in, but at this point it is just a waste of data!

Love the outage reporting feature and how it links to the map.