Glamsquad: On-Demand Salon App

Services themselves were okay - better than I could have done myself and VERY easy to book, however billing was a mess. I purchased the Black Friday hair and makeup deal and at that time of purchase was charged for the hair and makeup services, gratuity, and fees. I added lashes so knew I would owe the additional fee for those at my appointment. After my appointment I was charged for the lashes, for the parking of the artist (?!) and ANOTHER gratuity and service charge fee for ALL the services, not just the addition of the lashes. The second gratuity and fees were each more than double the cost of the lashes themselves. I reached out to customer service and after several exchanges they said “upon thoroughly checking” the billing was correct?! As a “one time courtesy”, they are refunding the second set of gratuity and fees, but the hassle and untrustworthiness of the system would definitely prevent me from booking again. Check your statements after and make sure you aren’t being double charged. On a $99 deal plus $25 lashes I was charged a total of $69 in gratuity and $55.71 in fees.

As I said Tasha was great. My makeup person never showed up and I’m going to a wedding. I couldn’t get ahold of her or Glamsquad. I’m really up set. I haven’t received a refund either. If it’s not resolved I will never use glam squad again.

I’ve used Glamsquad twice now. The app itself is very easy to use and the communication with customer service is quick and easy. However, on my first Glamsquad appointment, the makeup artist cancelled last minute and I didn’t get my makeup service for my event. Glamsquad gave me credit towards a next appointment. My second Glamsquad appointment, my hairstylist cancelled on my last minute and I didn’t have my hair done for the event I was attending. If you use Glamsquad, be prepared for a cancelled and have a backup plan.

I live in the suburbs and tried this out for a month and bought the membership plus the Black Friday package. They could not find a hairstylist on multiple occasions -even weeks in advance-and then claimed that because I had used the makeup portion, they couldn’t refund the rest nor the membership which I can’t use (because they don’t have stylists in my area). Now they have my money plus tip for a membership I can’t use. I have used Priv without issues so far and recommend them instead. Best of luck.

Emily was amazing great work !

It’s better to find a reliable group of capable and professional make up and hair artists than using this app. The no refund policy for bad services is bad customer support.

It was sick. Got a pedicure at home. Would do again

Would NOT recommend. My hair came out so dark and needs to be fully corrected.

She was on time, very professional, and I love the way she did my eyebrows and my eyes highly recommend!

Love this service but the app is so buggy, it used to work so well I’m not sure what happened. Come on tech team get it together!