Global Entry Mobile

I downloaded this app while I was in line for Global Entry at EWR last Monday. I was able to enter my info, create an new submission, and skip the line altogether in less than 5 minutes! What a great experience.

Worked fine for since release Until just a few weeks ago - then Stopped working after CrowdStrike issue. No help from app in trouble shooting issue so stuck each time going through customs without use of app

Tried submitting photo multiple times for app and kept getting an error with no explanation

Keeps telling me I’m in wrong city. Locked up, won’t let you choose city. Frustrating, had to give up!

This is my first time using it and I was impressed at how simple and easy it was to use. I also noted that the pictures will always be the most recent to your current appearance.

Used it for the first time today at JFK Terminal 4. The officer at the front of the Global Entry acted like I was from Mars when I showed her the app and asked me to go to a kiosk. The surly TSA officer checking photos said he didn’t know or care about an app. Given their reputation leaning towards useless TSA. But regardless it makes the app useless.

I tried to use this app at SFO July 2024. But I forgot to turn off airplane mode so was not able to connect. No problem. Went through the stationary version easily. Love the idea of this app and will definitely remember how to use it next time.

I cannot get anyone to return a call or email I sent to customer support. I can not find anything that says my application is pending . I had my interview June 3rd. Would just like to know the status of my application.

This app further streamlines an already streamlined process of expedited entry from international trips. No need for a passport! Just take a selfie when you land and queue up to get your exit card from the Global Entry agent. This last step should also be automated and bypass an agent - let’s go!

App does not even get past the verifying stage. Likely because it isn’t usually updated to comply with the latest os. I’m running latest os etc but latest version of app is two months old.