Good Energy (Legacy)

To be honest the app has always felt a bit amateurish but it has improved very gradually over the years. The most annoying thing is the over enthusiastic password requirements and the need for it to be entered every time you log in (which is basically once every 3 months for most people to submit their FIT reading). As a result I can never remember the password and have to reset every time. Touch / Face ID is the obvious solution it doesn’t feel like app development is top priority and/or the capability of the dev team just isn’t there. I hope you’re not paying contractors for this! Also like other reviewers said the time would be better spent improving the functionality / layout / structure of the app than keep iterating on different user unfriendly ways/layout to enter the meter read. I like the company. I don’t like the app. Sorry.

The services provided by good energy are better than their app

I have been trying for weeks through both the website and app to register an account. The automated email confirmation link, does not come through and no one seems to be able to help me resolve it!

Disappointed that the app doesn’t have more to it.

Works well, it is easy to use and allows you to review the last year of usage clearly. It even switches on the smartphone torch to allow you to see in the meter cupboard. Just right.

If your last electricity reading was 0, due to a new meter, the app only allows 1 digit for your next reading. A pretty basic design flaw.

First off the block and still strong!

The app has improved a lot recently. Signing in is smooth now and features in the app load pretty quickly. My only gripe now is that entering meter readings is too gimmicky. It would be better to be able to just enter the value directly without having to work out which digit to click on first. Or at least treat it like a calculator where you fill digits from the right. Better yet, use the camera to scan the reading directly using the iOS vision framework, which makes that kind of thing really easy.

I can’t enter my FiT readings for the past quarter through this app, or through the web portal. Any idea why?

Makes entering a reading straightforward but have to guess at the endings of words because anything other than default sized iPhone fonts cause truncation. As other users have stated - ‘it just doesn’t work’ and good energy don’t seem to care. If you need to enter meter readings you HAVE TO go to the website instead!