Good Fellas - Booking App

I have been an member of Goodfellas for about 10 years. While the Goodfellas concept is excellent, the app can only do the basics. Original bookings is ok (although it can block you at times) but for everything else you have to phone. An ability to load tips for the drivers will be very welcome as they tell me they receive a very small part of the cake. With the degrading of uber quality Goodfellas should take the gap! An update of the app dearly needed. And do some user survey! Herman

Tried the app. If you want to cancel a booking. You have to phone accounts to request a refund if you cancel a trip. Also you apparently can only call on a week day. No weekend calls. Terrible don’t use. Their are much better options.

So we used this service to get a female friend home on the morning of the 20th August 2023. The driver who arrived couldn’t put a sentence together and when he got in the car he could not drive it. He repeatedly asked the now female passenger “where am I going” which sparked no hope. Our friend jumped out the car and said “I’m uncomfortable” to which we immediately told the driver to get out. He was beyond unprofessional and was either high or drunk. His “partner” drove a Honda Jazz with GP plates and was long gone by the time we went back to the gate. He then waited on the street corner for almost an hour and made us severely uncomfortable.

Mankind has never produced such a bloody useless app

This app is terrible, more so this company’s communication is pathetic. No driver contact number on booking. No information on arrival time. No information on whether a driver has accepted your plrequest. No information at all, don’t ever use this app.

App doesn’t work unfortunately

This app is unusable. Clearly the devs are not gong any QA before as I have tried for weeks to use this app without any luck.

Cannot update home address. Will Stick to Uber

This is a completely useless App. Don’t bother

The new update fails when making a prebooking. It accepts all the data but when you try to confirm the booking it tells you it can’t determine the cost. You cannot proceed. Useless.