GoodShape

I have been trying to get into my account For over a month emailed twice to get a reset but no response To my email poor communication

This is the first time I have used the app. I’m using it because unwell and my employer requires me to do so. Unfortunately, having registered and downloaded the app, I find that its security certificate is out of date. So I cannot use it.

Poor app needs simplifying, don’t know if updated or not

I managed to register my account on the website but it won’t work on the app for some reason. It won’t recognise my email. I have had several emails back and forth with goodshapetasking me to clear my cookies etc and nothing has worked. This has gone on for nearly a year and still no solution. If I could report an absence on the website this wouldn’t be much of an issue, but for some reason this isn’t an option

A poor app when it comes to long term absences and updating absences. Every single day of lost hrs needs to be input again and again and again. It doesn’t retain the previous information added. You cannot go back if an error is made which affects absence management data for the individual and organisation. You can’t cancel an absence on the app if you have made an error. You cannot add a shift pattern that is longer than a week - so it doesn’t work for shift workers at all

How did this app pass software testing it’s not fit for purpose

I keep on getting told to try again later for the last few days

It’s good when it works but it doesn’t work very often and will log you out and forget all your details

Tried to update my absence. All I need to do is add on an additional six weeks onto my current sickness. So my current fit date needs to be adjusted for 6 weeks in the future from my existing return to work date. Easy right? Wrong. App asks for every single working day from the very start of my current period of sickness. That will be 3 months worth. But half of that has already been reported!! Plus I work adjust days. I will not be be using the app.

This app asks for EVERY day of absence to be separately recorded including the hours worked which again the standard hours need to changed each time. This is so inefficient. In my case I had to correct the return to work date, so then all my daily entries needed to be re-entered all over again AAaarrgh!!!