Greatness: Daily Habit Tracker

READ THE FINE PRINT WORH THIS APP. After seeing this app add almost daily I purchase it for $66 for a year. I was hesitant because most of the apps I subscribe too have a monthly. I tried using this app multiple times but it was clunky, didn’t always work as it was described & send way too many notifications. I forgot about the app & my mistake did not cancel the subscription. Fast forward a year, I was contacted by my bank for fraud activity. I did not recognize the vendor in question (greatness was not in the name) so I declined the payment. Immediately cancelled my card & PayPal account. Only after filling the fraud claim with my bank did I find out it was the renewal for the Greatness App. Greatness App felt I should pay the renewal fee & suggested my bank decline my claim. I have since cancelled the app & am paying for a year of the not so great app. After doing some research, this is typical of the company. Locating the verbiage of the renewal is not easy to find but the company has it at their fingertips when you ask for a refund.

Read the fine print of the terms of service. I subscribed last year, deleted the app because it didn’t work for me and was surprised today to be charged $66 for a renewal. According to two customer service reps, they will not provide a refund because in their terms of service they require cancellation at least 48 hours before the renewal period. There is no email reminder to notify you that the renewal is coming up, so this feels like theft. Too bad you forgot, $66 penalty. I will not be using any kilo health products again.

Didn’t commit to using the app after subscribing for 1 year. Deleted the app because it was t in my App Store subscriptions only to be charged $66 for a renewal without any email reminder as stated in the terms and conditions. They refuse to give me a full refund even after providing proof that I never received an email for Greatness about my subscription renewal.

I downloaded this app to give the free version a try. After using the app for a while, I found it was not what I was looking for. I deleted the app and moved on. One year later I was charged $66.00, but never subscribed. Customer Service was unwilling to refund my money despite the fact that I shared a screenshot showing that I was on the free subscription plan. Absolutely unacceptable!

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I’ve been using greatness for a few months now and credit it with helping me establish a good morning and evening routine. I was inspired by some of the content, but have found the daily coaching to be hit or miss. That said, _basic_ app features are often broken - like being able to check off a habit, see accurate habit history, and having push notifications match content. Whatever data model they're using is just not solid, and the core functionality suffers. There’s also no undo, and the UI is often broken too. It’s surprising given the otherwise polished look of the app. Customer service is good, likely overwhelmed by repeat bug reports, and I just hope they get their engineering house in order.

I tried this all for a week and it was not helpful. It doesn’t look nice, the habit tracking is clunky, and if you make a mistake tracking a habit there’s no intuitive way to fix that. I found using this app to be frustrating and cumbersome—definitely not something I want to add to my daily routine!

Please have an option to dismiss your insane number of pop ups. It was completely unclear that you need to actually start a pre-set program to see any navigation options. That onboarding experience was probably the worst I’ve ever seen, between the underlying screens zipping around and being so dark you didn’t get any sense of context for the feature you are trying to teach me how to use, there being no way to dismiss any of the screens, and forcing me to click on things to watch before I have even seen the homepage. People like to get oriented to a new product before they’re ready to consume content. Literally any amount of user research should have caught this. Pretty enough UI, absolutely terrible UX. I’m generally pretty calm, but this filled me with so much rage I immediately deleted the app.

This app didn’t work for me and I checked in the app and made sure I no longer had a subscription. Months later, they charged me. I reached out and asked for a refund - NOPE! Their customer service is a bunch of canned responses hiding behind their terms and conditions. They didn’t even email me to state they were going to charge me. It had been 3 months! Stay away from this app.

UPDATED: I did finally get my refund. Not overly impressed by the app - it was more of a task for me than really a motivator. I signed up for the app, excited about their claim to be so committed to customers’ success that they promised to reimburse me for the full purchase price if 3+ habits were kept for 21+ days. “Simply send an email and we’ll reimburse you right away!” they claimed. I’ve sent two emails 5 days ago to the designated address, received nothing back from one, and heard that “my concern requires assistance from a senior specialist” and then nothing since. Disappointing that their word doesn’t seem to be good…