Grindsmith

I'm Kal went into grind smith in media city one time and not even 2 mins in there's so bald mixed girl smiling at me gee her name is even got her number and went on a walk with her she mixed work with pleasure how unprofessional and also smokes weed don't have a clue how she is working there grind smith please hire ppl that acc want to work

I ordered two coffees and two bacon sandwiches. I was told to wait outside despite the restaurant being empty (the restaurant is now open to the public again) and me having a new born baby. After a 20 minute wait I enquired as to why I was still waiting after seeing 3 Deliveroo drivers go in and be given orders. I was told my order would be 5 minutes more. I waited a total of 45 minutes before I went back in and requested a refund as my baby was getting cold and was now crying and due a feed. I was told I would be refunded, no apology was offered. Ridiculous and uncaring company. I will not return.

User experience 8/10 User friendliness 10/10 Efficiency & Speed 9/10 Payment methods inc Apple Pay 10/10

Order my brew from my favourite coffee shop as I’m getting off the tram, pop in on my way to work to pick it up! No waiting, no fuss. Happy days.

It’s an amazing app that has made my life so much easier! I can order my drink whilst I walk to Grindsmith, Deansgate from my tram stop and it’s there waiting for me when I arrive!

This replacement for the previous ‘black’ Grindsmith app is very disappointing. You only get points if you order with the app, not if you order in store. WHY???? I opted to pay using Apple Pay but when I tried to complete payment, I got an error message and the app completely locked up. You guys make great coffee but please fix this app and bring back in-store rewards.