Groot Recycling & Waste

We just Love your Service , Thanks Groot !!

The guys are great and respectful. They do an awesome job. I have no complaints.

Like the garbage pick up alerts

Love the holiday date notifications! Friendly drivers. When squirrels chewed holes in our lids, the replacement request was filled within a week. The phone assistant suggested sprinkling some red pepper flakes in the cans to deter critters. Great employees!

I have Groot service but my address, my whole town, is missing from the app. Submitting a support request results in an email that says they have received my request and will follow up” as soon as possible”. It includes a ticket number, and says: In the meantime, please do not reply to this email or complete another form for the same request. Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays” But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.

I like the reminder notifications for garbage pick up.

I really dig the Recycling Driver, he always takes a few minutes to chat and is always in a great mood.

Your weekly reminders are great. We are very happy with our garbage service with Groot.

The app has helped me find the answers to several questions. For instance, is Juneteenth a pickup holiday? Thanks, Groot!

Great service very happy