Guardian® Dental & Vision

I got this app to see my benefits since I called their support number and they mentioned their new app. Installed the app and it says “We can’t access your benefits right now. See on website.” So I went to their website and it says I can’t view it online and to call their support number. I called that number and all it said was that I have glasses and contact coverage. I’m not given a breakdown on how much they cover or anything. Completely left in the dark.

This is our first year with Guardian. I was part of selecting them for our company. I sit here this morning,New Year’s day hoping I am the only one who can’t get into the app. It accepts my credentials but just goes in a loop asking for them again and again. Even if this is a me problem, no indication from the app of what the problem is. Please fix.

Without question the most buggy malfunctioning app I have ever had the misfortune of using. I login and see a screen “Log in to view your benefits”, I login again and it’s exactly the same. If I go to account profile and try to login from there it forces an infinite loop of Touch ID alerts to login over and over again.

Im sure some shareholder is making millions of dollars a year putting out an app that you can’t log into with an even less functional website. I have been insured for dental through work for months but can’t get this glitchy nonsense to work- now i’m experiencing a dental emergency and can’t even log in to find a practitioner. This company is a huge joke.

App needs to be updated. I’m the plan admin so I know I’m covered but it won’t pull up my current coverage. It’s still confused from my previous employer where I’m obviously no longer covered. The system needs to talk to the app better for coverage details and ID cards

Setting up new iPhone, logging back into this app, enter correct credentials and SMS text verification code. Still says I need to login. Tried reinstalling app and still the same issue.

I would like to say something nice about this app but I have not been able to log in despite entering the code sent by sms. At least I can access the web site, which has its own bugs (errornwhile trying to submit a claim)

Unable to login via app. Received message invalid username or password, however I am able to login via the site. Please fix.

Nothing on the app works, and hasn’t the entire time I’ve had it.

I downloaded this app, and I can’t type in my login info and it displays a message that I would need a Device Passcode with this app?! What is this? If this is some additional software or hardware- why is this not mentioned prior to downloading the app??? I went to the website, and the only way to get help is by phone - no email option! Not everyone can take time during their work time to call - and their chat doesn’t even chat (just limited help options from a preset help menu - there is no one to chat to). So far, this app is not useful - I couldn’t even register via that way - I had to go through the main website and I still had to call them to get registered and wasted my lunch time doing this!