Hammerhead Companion

Yes, I like the K2, but it’s despicable that the phone app only connects to the new “Karoo”. And it’s double despicable since we already know the K2 is bluetooth capable and Hammerhead can release software updates on the fly. Note to SRAM marketing knobs, this ISN’T the way to build customer loyalty.

Completely useless K2 now that they’re K3 is out. I re-downloaded the app only to find it has nothing for the K2 I just spent $500 six months ago. Then my PW stopped working and now I can’t log in to website. Though the site keeps telling me it’s sending me an email to reset my PW, nothing arrives. Nothing in spam either. I’m so frustrated with the whole system I think Im going to take the loss and get a Garmin like the rest of the TDF followers in my group are using. SRAM should be ashamed of this technical mess. It is everything BUT user friendly.

I was so excited to see that Hammerhead finally had an iOS app. To my disappointment this only works with the Karoo 3 apparently, not the Karoo 2 that I bought for $400 just six months ago. Since I won’t be throwing away my basically new K2 any time soon, this app is useless. Hopefully they will make it compatible and I’ll be changing this review in the near future. Still like my K2 though.

This is an absolutely a garbage strategy. Disrespectful to customers to say the least. And folks with latest version now seems like will also be left behind when the new karoo comes up...

The only way to use the app is to scan the QR code, but this doesn’t work. When I attempt to scan using the app, nothing happens when placing the QR code within the camera field. I am able to sync the device to my account if I use the native camera app, but the companion app is unavailable to use.

I have a Karoo 2 that’s a little over a year old, and now there is no support app if I get a new phone or want to use a tablet. I bought the Karoo because of its reputation and usability internationally. Now not so much.

I don’t see any good reason this does not work with the Karoo 2. This “only compatible with Karoo” nonsense, feels like a money grab.

Refuses to pair, says requires the new Karoo (which I just bought).

Excited they came out with app only to find Karoo 2 not supported.

Disappointing, even more so because Hammerhead sent me an email to go try the new companion app.