hampr: Laundry Service App

I worked for Hampr as a Washr. I had 5 stars and was frequently “favorited” by clients. Today, I received a complaint that the clothes returned had a “strong urine odor.” This is literally impossible as I kept everything completely separated and in a different room. They just didn’t want to pay for their laundry. And Hampr refused to pay me for hours worth of work. This was my FIRST (and obviously ridiculous) complaint. They don’t care at all about their employees and there is no quality control of customers.

They ruined my clothes and did NOT refund me what I paid to have the clothes washed. Use Poplin instead!

The app is confusing and services are a pain to cancel/reschedule. Customer service is poor.

I’ve loved using them.

LOVE this app and team - amazing quality and service. I use this app weekly and it save so much time!!

I have used the Hampr app for a year and have always been pleased with their services. I don’t have a washer and dryer and live on the 2nd floor of an apartment complex, so having my laundry washed, dried, folded and delivered is amazing. I wish I had found them years ago. 🫶🏻

I canceled the service back on march 7 even had a email stream of where I canceled. The stream even contains them offering me credit etc etc. I just replied to cancel the service and low and behold in true scammer behavior they attempted to charge my credit card. Such bogus bull!

Tried to use on a business trip in New Orleans. Had to wake up two hours early to hand over my laundry. The Washr no-showed. Kept trying to find another washer throughout the day. I’d get someone and they would cancel.

The service from Hampr and the way it works is great. The app, not so much. The “presets” settings does not work at all. Hanging preferences and dryer sheet usage is not saved. Every time you modify an existing preset, it saves a new one by sticking “modified” at the end. Now I have like 30 presets and none actually have what I want saved in the them. Has anyone tested this? Also, simply modifying a load in an order is annoying. When you try to “update” the load and you scroll down it hasn’t detected an input yet, so when you tap it scrolls you back up. VERY ANNOYING. Also, if you modify a load it moves the load to the bottom of the load list. If you need someone to test your app and come up with a long list of bugs, let me know.

After days of waiting for a pickup on my three loads of laundry, I’ve given up and will instead go with Happy Nest and my local laundromat. I loved this idea but unfortunately, they are just not there when you need the service. Customer service couldn’t guarantee me a pick up at all, and I was forced to cancel my membership without ever getting to try it. I live right outside Jacksonville Florida, which is a large city, if that helps anyone.