Handelsbanken UK – Individual

I mostly like the app. However it seems to decide I have a network error and am not connected to the internet every few days. Not related to actual network access. Have to switch phone off and reset each time. Annoying. Thankfully hasn’t happened when authorising online expenditure. But only a matter of time.

Temperamental app, works one time & not the other time, it reminds me of an abacus & a calculator, this being the abacus, I think cavemen were more up to date, basically a poor app!

The app never works. Each time you try to log on you’re met with multiple error messages. It takes several attempts at entering your passcode to actually gain access to your accounts. Embarrassing for a private bank!

Very happy with the latest improvements, so much has changed in only the past 6 months. If you’re yet to use it - or if you did a year or so ago but decided it’s not for you - it’s time to rethink.

This app is so far behind other banks. It’s really awkward, not helpful or intuitive at all. It’s as if they don’t care about their customers experience.

Can’t login. Spent 20 minutes on the phone with HB support and still can’t get the app to work. Truly awful app

Highly functional - does everything I need. Other banking apps may have a couple more bells and whistles, but this one is stable, reliable, and clear. And it does not try to sell me other banking services. AA

So primitive compared to normal banking apps - can’t see old transactions or do anything in the app really. Not sure how often it updates numbers in the app (might be a day late)

The Log in/ Pin Number bar needs to moved up marginally (iPhone version ) because it interferes with the data input. No such problem on the iPad version. Otherwise good functionality and does what’s required.

This app is functional for a banking app & does exactly what you need it to do. However it is in the dark ages when it comes to technology and other banks - FaceID, ApplePay, no pending account balance, paying people (without using a card reader to set them up) & a number of other features which are lagging behind the market place. Significant advancements are required for them to keep up with the market/advancing tech world...