Handy.com

No service

Where is the cleaner I booked?

My cleaner was due to come today at 11.30am for deep cleaning service but just minutes before the booking was scheduled it was re arranged. I'm so angry I have family over later and a broken foot.

I had a booking for a cleaner they did not turn up. Handy still charged me. I’ve been on two different webchats with their team and no one can process a refund for the money taken. They were rude and unprofessional. The moment I explained they can’t take money for a cleaner that never came the customer service agent disappeared, it seems their tactic it to make a refund so long that you give up. It’s been 2 hours and still they haven’t solved this very simple issue. Also do not trust the details their customer service gives you. They are incorrect. Use the handy website to verify any facts or details.

I give handy 0 stars I’m here at home looking forward to these people coming and doing my painting and got a message saying it’s moved just like that. Not good enough

Scams, unprofessional pros, expensive services, and unrofessional management. STAY AWAY

If you want to be charged well above the going rate for a different random stranger to come to your house every week, and the. Be patronised and misunderstood by customer service staff when you try to complain, then this is the app for you. Even worse they will attempt to force you to pay money to stop using this hellish service. AVOID AT ALL COSTS.

I tried Handy again after being put off for years after the last person I needed didn't turn up. And it's happened again today, when we desperately needed help moving. I am now moving a king sized mattress down the stairs on my own. Refunding doesn't really cut it, Handy, and the £5 voucher is a joke because why would I want to use this service again? Disappointed, because I used to use Handy a lot to hire cleaners and felt that it had a lot of potential. There doesn't seem to be enough vetting though. It wouldn't matter that someone didn't turn up if it didn't happen at the last minute when you are moving. Don't take the risk with this impersonal service if it actually matters. An app can't replace a real community network. Phone your friends and get someone you know.

The app is clear and well organised, very user-friendly, and it does exactly what it’s supposed to do - or at least it did for me! I found a great handyman within a few hours from posting my job, which was assembling a large wardrobe (with terrible instructions). Very reasonable prices/hourly rates. I can say overall I’m very happy with the discovery of this app

After using the service several times, I give up! - the app itself is quite glitchy, I often had to go to the website instead to make a booking - cleaners are often late and just recently one cancelled the booking 10 minutes before the start time with no explanation. Handy was unable to provide any replacement on the day, only offering me another booking two days later, which was no good to me - the handyman service is quite hit and miss to say the least. I’ve had some who seem completely unqualified and clueless. One was following YouTube videos to do a job, one broke a TV while attempting to wall mount it (Handy did compensate me to be fair). Plumbers have come just to look at the issue and then said I need to book another appointment to get the issue fixed