Hanscom FCU Mobile Access

Every time I try to deposit a check on mobile app it shuts down. Please fix!!!!

App says browser is insecure. How?! This is THEIR APP!

This app is terrible. Mobil banking with HFCU is terrible. Their customer service is terrible. Don’t do it! The whole system is not friendly if you are hoping for a smooth mobil banking option.

I have used this app for years. It's always been a bit old fashioned and sloppy but it usually works. It works as it should on my older iPhone XS max but on my new iPhone 14 Pro Max it continuously forces me to get a secure access code (OTP) every single time I log in even though Face ID is working and I have selected register this device about 100 times and I deleted and reinstalled the app multiple times in the last two weeks and I have run every software update Apple has issued. This HFCU app hasn't been updated in 8 months. That alone is reason to be concerned - one can only imagine all the security updates that they haven't issued... I have reached out to the credit union and all I get is lip service. They clearly don't care. They have no intention of actually fixing their app bug. If you have the latest iPhone do yourself a favor and skip this app. It's so annoying every time I log in SECURE ACCESS CODE then REGISTER DEVICE, lather rinse repeat. It's so annoying. Don't waste your time downloading this dud.

My log in is disabled. They verified me but still can’t seem to get their IT people to cooperate. Very difficult experience

What’s the point of an app if you can’t pay bills in it? This is the most basic function of a banking app. Garbage.

Low rates and great customer service.

I swear every other day this app is down for “maintenance” and there’s literally no good reason. What if there were an emergency and I needed to use the app during these down times? Not only that but they schedule these times in the morning or at night so you could get screwed because they constantly tool with the app. Stop changing things and cutting off our access to our money during times we need it. There’s absolutely no reason to “be down” so often.

Try to navigate their online bank enrollment and they make it impossible, even after watching their instruction videos. I only tried to do this because they blocked a $27.00 Amazon purchase, suggesting that i was fraudulent but never calling me to verify. I only found out through an e mail from Amazon.Their employees are clueless suggesting that there’s a big turnover there because of lousy working conditions.Once this pandemic is over, i’m out of there. BTW, I’ve maintained a minimum checking balance of $30,000 and have never so much as received a pen from them.

The app hasn’t been allowing me transfer money and it hasn’t been showing the checking account as an option for transfer either. Please fix this as soon as possible. Thanks.