HappyFox Help Desk 2.0

For some reason this app does not maintain a login. You will miss notifications because your sign in timed out. This is an incredibly dumb feature and defeats the entire purpose I got this app and platform.

We only use this app to give us notifications so we can open the 1.0 app. Links in canned actions are reformatted so they are break / can’t be opened. In-line pictures in canned actions are replaced with ![][1] You can’t highlight text to be able to translate it like the old app You can’t look back at the ticket you are responding to like the old app. Will update review when this is fixed

This app doesn’t let me login with SSO but the first version does. Please fix asap.

Love the software and the app, but please test your updates before rolling out. The prior update to this one made it where all my field techs were getting an error message about CC’ing recipients when it worked perfect a day before the update. Now, I’m getting this feature is not available for your account, when I definitely know it is. It’s worked for the past year. Please test.

You can’t see tasks associated with tickets

Works ok, but a few things are broken that make it so that you need to get to a computer anyway. For example, I can’t view any attachments to tickets. If you have a basic ticket it works ok, but if you need to do anything besides the bare minimum it doesn’t work well.

No way to record time, can’t change who you’re replying to, and who knows what else. They should’ve tested this thing better before releasing it. Switching back to the old app.

Love this updated version to match the Desktop UI. Now if I could get an iPad friendly version of this for when I’m out and about I’d be the happiest person alive.