Hedge Protect

About a month ago, I stopped getting app notifications even though none of my settings were changed. Tried reinstalling and deleting and nothing has worked.

Have used this for over a year. Set includes camera, contact sensors, leak sensors, and motion sensors. All sensors constantly go offline and you have to delete them and re-set up in the app. This is required every few weeks. Unreliable and frustrating is an understatement. Now the app doesn’t find the sensors, so all sensors are useless, and will go into the trash where this product truly belongs. Save your time, money, and sanity - avoid !

I think the software was updated and I started to have problems. Ended up replacing the bridge and I was able to get sensors online. The readings don’t ever change nor give warnings now. Multiple chats with tech support had not helped. Sensors now show online but no data updates. The camera seems to be the only thing that works. Maybe I can get my money back.

It works well. Sometimes it tells me "high humidity " more than I need to know I think

The people that hedge are knowingly shipping devices do not work. After several attempts to get it set up they continue to go off-line only to find out through support that this is happening to all the devices. Yet they continue to ship and sell them. I found this all extremely exasperating and I am thinking about leaving American family insurance in retribution for the time I wasted on this. I returned it and bought simplisafe; It’s more expensive but it works flawlessly. If you do about it I hope you have so much fun as I did. :-(. 👎

Camera works well but all of the other items constantly show offline. How can you trust in a product that works 35% of the time? I have water sensors, motion sensors, and contact sensors all showing offline. Ridiculous as they offer no fix when you contact them except pull out the Bluetooth adapter and reinsert…that works for a few days then back to offline. Why release product to the market if it doesn’t work?

Received a huge discount for agreeing to use this product. Wow. Its just awful. I’m the only user of the system yet I’m not the “owner” for some reason so I’m unable to even set up the camera. This software package was clearly not written by the “A” team. I’ll have to call tech support just to have my user account upgraded to the owner account. Add that to the fact that this is an app only package, no website access is available and you have limited usability and functionality. Once I have this actually installed I plan on watching the data it collects via wireshark. I suspect I’ll need to sandbox this “quality” product to its own wifi network and point the camera out a window. I’d bet real money that they watch / report on internet traffic in your home. One star for now because it’s useless out of the box.

We had a hot water heater leak at 1am in the morning the day before we went on vacation. The leak sensor detected it right away. I very pleased with this capability as it saved us from potentially costly mess.

Auto arm doesn’t recognize my wife’s location. App always shows her out of the home. Got sick and tired of dealing with it so I removed her from the app account. Now the app fails to recognize me as being at home. It shows me as out of the house and activates the arming. Today all my devices went off line...again. Customer service is no help. For the last three months they say they are working on eliminating the bugs.

First camera has no led lights on to plug powered on. I called tech support and mailed me a new one. I got replacement and the same problem again. This same brand for WZYE cameras. Junk