Helix Smart

I want to connect this watch to my new mobile but it is not found the device

I am not able to pair the watch with iPhone 12

All smartwatches provide this feature to add any image as a wallpaper to the smartwatch but I cannot find this in timex helix app. Am I missing something or is it not supported ?

App always ask for the new update but won’t load completely and it closes automatically without synchronisation

Trying to upgrade the firmware from the app but after a few moments, it simply crashes - no error, no feedback just boom - gone.

This Watch asking for update if I start updating page goes back

I am unable to complete the firmware update process. Reason - app crashes every time. In last one year only 2 updates? Are the product managers sleeping? Is the app team even bothered people have invested money? I bought this watch only because of the brand bane timex but it seems the decision was a pretty bad one. You guys are fit for analog watches only.

Trying from last two days, not receiving OTP

app crashing during watch firmware upgrade

Watch is good but data does not sync and is not regularly updating batches. If you see daily data it shows but since 17th Jan it is not even syncing it shows daily data and then vanishes and is not updated. You can check weekly and yearly data it will show dats synced 15 days back. I am discouraged please fix the bug. Rest okay. At least data should sync and update.