Did not manage to open an account. No customer service.
I was attracted by hello bank as a modern alternative to classical banks. As such I expected a swift and digitalised processing and banking. However, I found my experience to be disappointing. I submitted an application to open an account. It’s supposed to take 5-7 business days. Other banks, such as Revolut, manage in hours. Yet even after that time nothing happened. Weeks later I got some messages about changing my PIN or activating my account. I would love to do that, if it weren’t for the small fact that I never received a card or reader over this whole time. My initial customer request about the delay remains unanswered after 2 weeks. I am done chasing them and will move on to another bank that’s willing to process my application.
