HERide

The app needs to be removed from the App Store. This company is obviously not in business and should not be advertising as if it is. I tried to use the app June 18? 2024 and was left stranded at the airport for an hour thinking someone would be assigned. Not only was no one assigned, no one responded to my out reach. Thankfully Uber was there to save the day. @Apple store, please remove this company from the APP store as it is not in business or is false advertising as a business.

I really want to support this app, but it never works out. I tried to book a ride a few months ago, but it would’ve taken over 30 minutes for a driver to arrive. I cancelled and the driver advised me to pre book in the future. Last night, I pre booked my ride 1.5 hours before I needed to leave. I checked the status about 15 minutes before leaving out, and it was still unassigned. 2 minutes before—unassigned. I cancelled it and tried to book a live trip, but there weren’t any drivers in the area. I live in the heart of the city and it was a Thursday, so that was kind of disappointing. I know that you all are still growing and smoothing out the logistics, so I can give grace and keep you in mind for the future, but the truth is that I just haven’t been able to utilize the service as advertised.

Our driver was on time prices are reasonable, clean car no strong air freshener smell either - our driver was so friendly and funny at 5 am it was such a bonus and great way to start a trip we will use again and recommend

Understanding that there are quirks in the app at this point is crucial. It is SO WORTH THE QUIRKS!

I really wanted to give this app a try because of what it stands for, women’s safety. However, I was notified that my ride was canceled and refunded at the EXACT TIME my ride was supposed to arrive. Their reason was there’s no drivers in my area……but I PRE-BOOKED meaning I booked my ride in advance so I really don’t understand. So I had to scramble to find an Uber that was more expensive AND I WAS LATE FOR WORK! I know this a new app but yall need to gather yourselves quickly because the service I experienced was unacceptable.

I tried to become a driver but something didn’t work out. I entered all information and I didn’t log on to start accepting rides and out of nowhere I was getting messages saying there were rides to pick up? I’m like I haven’t even log on. It happened twice. Then they just deactivated my account. And asked me to contact support which the email address for that is not valid. I really like the concept. But so far no go.

The wait for a ride from the airport was over 30mins! I wanted to support but I don’t want to wait that long after a long travel day! They need more drivers! Pricing is great!

I'm trying to sign up for this app and receiving an “internal error code” after I enter the four digit vide received from my text.

Using this to get my daughter a ride. Communication is great with the company they address concerns and reply in a timely manner. I had booking issues booking ahead but they walked me thru and helped me out. Had to cancel twice to re-book and fix address. Maybe an edit ride option but refunds came asap and I was able to situate my daughter. She is comfortable and driver is/ was friendly. Definitely a five star rating but app still has few minor tweaking to do. Otherwise I using this for my daughter over Uber. RATES ARE GREAT as well. Leaves room to properly tip drivers.

I wish so desperately this worked because we need it! I prebooked by ride 24 hours in advance. It sat unassigned that entire time. Then my flight was delayed so I canceled my booking. When I finally arrived to the airport I attempted to “book now” and it said there was a driver 6 minutes away. Well the app kept saying “searching for nearby drivers” and it would show it was loading verryyy slowly. Once it loaded, the entire booking page started over and took me back to the original screen for booking. The final problem was it showed charges on my card every time the page loaded, reloaded by booking. I don’t think my card should be charged the entire amount PRIOR to even being assigned a driver. I get if I was being charged a cancelation fee but it was the ENTIRE amount each time.