HK Alexa Setup

the app needs a serious update there is nothing wrong with the speaker but you can not get into its settings to connect to new wifi it makes the wifi and settings of the speaker in operable just constantly saying iphone doesn’t allow wifi access it’s rubbish p.s i used wifi to leave this review hahaha

The Harman Kardon Allure (Plug-in) is brilliant, it sounds great. However you need to frequently update it, regular Eco’s have many more features such as routines and Apple Music. Because of these limitations it makes it hard to commit to purchasing another, and staying within the Harman Kardon ecosystem.

First I couldn’t connect WiFi to the speaker. After contacting hk, they advised to reinstall the app, forget the speaker from Bluetooth settings and reset the speaker to factory settings (small hole in the back of the speaker with needle) after that I had no problems connecting.

Receive error message “please enable WiFi connection and try again”

This app used to work but there seems to be a problem with the update and I am no longer able to connect to the speaker. When trying to register alexa on this device using this app, it either crashes or times out. It is now an expensive doorstop... Very disappointed.

Received as a gift, unfortunately the HK Alexa Setup app doesn’t work. It just hung at the screen suggesting Enable WIFI network despite WiFi already unable and active.

Yes

Tried changing my name.. can’t find the settings 😑.. Alexa is no help on that.

This app does the job fine. If you’re HBO g problems connecting the speaker to WiFi to the speaker using the App, you’ll simply need to reset by using a small pin to press the button next to where the power plug is inserted into the device. I learned this from Mario at Hk support who was an absolute stud trouble shooter!

I recently upgraded my routers. I have HK Alure portables that have worked fine for years. But after my new network was in place one would not connect. After a lot of troubleshooting I reset it to factory. Only to discover that the app had not been updated for two years and would freeze during Wi-Fi setup. I bought a HomePod Mini. Then I see that the app was updated just days ago. So I try again. You get to the step where it says connecting to Wi-Fi and checking for update and it fails. But it didn’t fail. Whose stupid idea was it to make that a single step! What failed was likely the connection to check for updates as the Alure portable has been discontinued. My firewall shows both Alure devices on wi-if. And The app shows both devices and I was able to re-register with Alexa. Unless you are totally discontinuing support for the Alure portable then that step needs to be split. Otherwise remove the Alure portable from the app. I give this 2 stars because my skills got this to work despite poor app design.