HomePass by Plume®

This would be 5 starts for sure. Easy to use. Great safety features and clarity on the network. Overall honestly it probably is a 5 star app. However, there are two things that I want to call out that are needed in terms of device management, or perhaps better stated family management. It is important in this overly digital world to be able to limit our kids WiFi time without having to manually tell them to turn stuff off. The down time feature is great, however, it does not seem consistent. That’s the first issue. Often times devices do not pause when the time has been reached. Unsure if there is a bug there. The second thing is, in addition to the down time feature, there needs to be an ability to set a time limit for a given day (a bonus if it could be by device). For example if I want to limit my son’s Xbox time to 3 hours per day I need the ability to set that.

This app has not worked properly in over a year now, every update only gets worse. Now after the newest update it won’t even open the app….. pointless…..

Completely lacking any helpful feature. The app blunders every single action you attempt.

What is it so hard to log in? Email link doesn’t work, my password never saves. The worst log on experience imo

The last upgrade broke control access and I can not unlock my access schedules. New login and instructions do not work and can’t seem to get any help. Typically cloud supplied service.

Please add detailed Ethernet/link speed data when devices are connected via Ethernet. Reason: I was having speed issues and it wasn’t until I called Plume customer support that the agent advised me that my link speed was only 10/100 out of 1000. We were able to determine that my Ethernet cable was faulty. Replaced the cable and got my Gigabit speeds! Had this info been available in the app, I would’ve been able to better troubleshoot without calling in.

It was great at first then suddenly keeps logging me out from the app . Also giving me a hard time to sign in . It’s stuck with “signing in” on the screen

Requires a magic link even with a password. Never opens. Just swirls.

I love the app and all the features except the fact that if I need to open ports I have to do one at a time instead of a range

This is the second time my account has been deleted from homepass. I don't know what keeps happening or why but there is no excuse for this. Idk, why I have access to my parents account instead of my own. It is as if highschool students run the show here.