HomeWizard Climate

Why is the app responding well sometimes and other times it tells it is offline. Just not as reliable as manual use

Have a lot of trouble with the app most of the time it won’t work try all ways to connect but mostly have to leave it and wait days and try again

Update (owned over a year). Have set up an app shortcut too. Works well over WiFi, can schedule on/off. Only issue was on app onboarding it skipped ‘Add Device’ and was trying to connect to a dehumidifier which I don’t have. Hope to be able to turn off the beeping on appliance and manage timer for 15minute slots in a future release

When I first bought the Princess Tower Fan, it wasn’t too difficult to get set up. After putting it away (British summers) and trying to get set up again (new router), it’s nigh impossible to get connected. Followed the support instructions, set phone/router to 2.4GHz, disconnect from usual WiFi network etc and it doesn’t work. On the random occasion it does pair with the device, after numerous attempts, it gets stuck at retrieving device data. The fact that this version is 2 years old, says it all for me! Spent so much time trying different methods, online searches and it was all a total waste of time!

Totally inconsistent. Sometimes connects, most of the time doesn’t. Garbage.

Would never have bought this ‘smart’ fan if I knew it had a shockingly poor app that it needed to be linked to, avoid!

I’ve had a princess fan for 2 years and worked great but stopped working Monday and now won’t pair after it stopped working. As it’s in my daughters room I need a remote fan so will have to invest in another 1

Not a SMART dehumidifier. Has to be run in MANUAL mode. Customer-care/Support non-existent. Does not PAIR in any combination of configurations. Instructions state pairing button to be pressed for 6+ seconds until three beeps are heard. No beeps. However the pairing button LED goes into a rapid flashing sequence - undocumented - no 'wifi network' appears on my latest model iPhone. Further 6+ seconds pressing the pairing button changes the undocumented rapid flashing shown to a much slower flash rate - similarly undocumented. At which point my iPhone now shows an unsecured open network - undocumented. Now I have to switch off the auto-join of my WiFi7 router and its quality optical broadband to allow some low quality 4G/3G/E cellular to feed this unsecured open wifi network... to find it still does not pair/connect. Pressed the various 'wants to join' popups but always get the 'unable to join' popup. The 'cancel installation' works every time totally reliably. The pairing does not. I don't have any of the other so-called smart network instances (never will) but I did expect to be able to run the APP to get the promised SMART operations via an iPhone. This has not delivered on any of those aspects. Sold as a SMART dehumidifier. Does not achieve that promise. Not fit for the purpose promised or even its title. Degrading the unfulfilled miss-sold promise down to a DUMB dehumidifier achieves a decent working unit. It is NOT quiet or appropriate for use in a bedroom ...that's just a marketing 'promise'. However it was bought for use in a damp kitchen so at least it hasn't been waste of money - just a complete and utter waste of my time. On the good side: it does dehumidify albeit noisily and it looks reasonably styled and otherwise made. I cannot therefore recommend the product.

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When I first purchased the heater it synced perfectly to the app when connecting for awhile so I bought another one. A year later after not being used in the warmer months, they will not link up to the app at all, rendering my two expensive heaters completely useless. Countless try’s and following an exchange with the company they still don’t work. If only the app developer would rectify this it might give potential buyers the encouragement to buy more of their products.