Horizon: Collaborate on the go

Login issues constantly, requires overhaul.

Terrible App tried to change password & crashes before you can enter it, whoever put this software together hasn’t got a clue, it’s way to heavy and slow , it needs a overhaul and an update asap

So the app often looks at self out for no apparent reason Which means I missed calls when it is logged out. It doesn’t divert to my mobile when I’m not reachable. Now I’ve discovered that the app is in fact, diverting hundred percent of the calls and not working at all… even though it’s logged in…. Prior to this it is a gamble whether it will actually connect to a call or just give up… Really really poor show!

I’ve been trying to use the app and I’m having issues simply opening it…it’s been fine for the past few years but now it’s completely failed

Big issues with contacts saved on the phone not displaying names during incoming calls, this could also be due to numbers being saved on the phone with/without country code, another major issue that needs addressing is incoming calls just show the number and not the queue/hunt group that sent the call, for work calls this is very important to know this was not in issue on the old app

This is without a doubt the most unfit for service app I have ever had the displeasure of using. For the last 2 years at work we have had constant issues. We have to reinstall the app sometimes in a daily basis to actually get the phone to ring. Many instances of answering but the call not connecting before it then moves into the next team member. On days off when logged out of the app it will still ring when you are not signed in. But when you are signed in who knows if it will ring. Often pick up the phone to see 5+ missed called despite the phone not ringing once. It’s terrible. Please avoid at all costs.

Terrible. My organisation uses this. Have to delete and reload app every time. Waste 30 minutes hoping it will work. Avoid

Not sure why all the negativity, works fine and is the perfect solution for me working from home or on the go.

Any reason why the app keeps login me out for no reason ?

I stuck with the old app a year ago as the new one didn’t support pulling a call I have answered on the desk phone, this is important to me as I need to move around the business sometimes after answering the call at my desk. Does the new app support call pulling yet or should I stick with the old app.