House of Color by Schwarzkopf

GreatAPP when it worked !!!!but I’ve called and emailed several times over the last eight months and nobody cares TO UPDATE

This app hasn’t worked right since the latest update, every tone direction I choose is way off, like I choose chocolate on a level 5 base and I’m shown ashy shades with a -21. I also don’t see a use for this app, unless someone has no knowledge about hair coloring with schwartzgopf or the color wheel and even then, there’s not a whole lot you can do with formulas using the color wheel, like no option to cancel out unwanted undertones.

This app is not helpful at all. If you have been working as a colorist and have specific questions about formulation this app does not provide any help. It provides only basic information that you should already know and does not ask about specific undertones or desired levels and tones. Nothing. If you are just starting out and need help knowing where to start with your color service maybe this app will help. But besides that it is not helpful.

Wish it would work but its glitchy and freezes

The app is lovely and would be an amazing tool if Henkel managed the issues that people have obviously been having for over a year.

As soon as I open the app it says ‘you do not have permission to perform this action’ and doesn’t let me do anything

This is a great concept to offer stylists but it unfortunately doesn’t work. If you try to use any of the features or even log in the app gives an error and flashes constantly freezing up the app! I’ve tried to delete it and download again and for months it’s the same thing! It’s Super Frustrating and worthless!

The app never stop loading which means it can never be used

This app is unbearably frustrating, I keep getting an error message that flashes continuously on the screen while it keeps reloading making the entire app not useable, it seemed really cool with all the new options it had but I literally haven’t been able to try any of them, I’m deleting the app because at this point it’s wasted space on my phone that I can’t use. Would give 0 stars if it was possible, Please fix this Schwarzkopf, don’t disappoint me.

I logged in with Facebook to the app and it keeps glitching saying I don’t have permission to view things I’ve deleted the app and reinstalled and it won’t let me create a different profile when I tried to the first time it said I already had one and when I tried to do the password recovery it said I had no record of an account