HSBCnet Mobile

I use this App for work as a bank approver. I loath using it. Up until 2 weeks ago ACH payment approvals no longer work properly on my iPhone. The App is slow to use and why, sweet Jesus, why, must I add a pin to authenticate after the App has FaceID switched on. If it were my decision, I’d move our company bank accounts to another bank. This App has been rubbish for years - I’ve only now been frustrated enough to vent.

Surprisingly effectively - great progress HSBC

What a waste of an app when you can’t access you payment templates you already have processed

As good as any HSBC product... rubbish. ACH file authorisation does not show value of file for approval. Updates load when the app is opened but if your phone auto locks after a minute and it hasn’t finished loading(which always happens as they take 1-2mins to update), it doesn’t work and you have to start all over again.

Having to type a long username is really annoying, especially as you don’t let us change it!

I like it

Usually the app has been excellent- however we have had a transfer stuck for over 2 weeks now for a significant sum of money. Hope it will be resolved soon - not much response from hsbc net payments team

Trying to activate FaceID on the app is a night mare, it keeps saying to deactivate the other profile on the device to activate this, but i don’t have another profile on the device.

Why do I need to use a pin sentry! Might as well just use the website. Saves no time

A really bad app. Sends notifications which are pointless and no relevance. No logical flow to menu structure. Just poor.