Hubpay

I tried this service for the first time, and it was quick and reliable. However, on my next attempt, I sent two transfers to the same account over two days, but it has now been two days, and they still haven’t been received. I contacted support, and they said the process is taking longer than usual. They are still investigating, but I haven’t received any clear answers so far. I tried to call the customer support and there is no answer.

I just sent a payment home to Ireland and the new update is fantastic! The new Rate Finder feature is amazing - it only took 4 hours to find my perfect rate and the payment was sent same day! It's so so simple to use and helps me get the best rates for my payments home with cheap rates. Absolutely brilliant!

Updated the app and loving this new auto-reserve feature. Now I can send property purchases and savings at the best market rate! Been using this since it has launched, best rates and most reliable app to send money!

Sent 950K AED savings to Spain and this auto-send feature ensured I get the best rate in the market!! It also took only 1 day!! Amazing!!

A great new product from Hubpay, the refreshed UX and easy to use rate alert feature is my favourite.

I have been using Hubpay app since their initial days. Then I found the service competitive offering great exchange rate and free of charge international money transfer services. Then they introduced transfer free but gave me founders club membership with limited free international transfers but with very bad exchange rates. With the bad exchange rates the free founders club membership is useless. The top up are taking time too. I also found out they offer better exchange rate for new customers but once you become regular customer you don’t get better rates, that’s weird business model. I found other services offering much better exchange rates and instant top up services. Some of the services bypass the wallet top ups and directly transfer money from bank account or linked debit card. Since I am not going to use hubpay anymore I uninstalled the app.

I have been using the app for the last 3 years.It was good from the beginning with time they have improved a lot. I would recommend it and most importantly great customer support.

I am your customer since last 1 year but now you are providing poor services, since yesterday I have 15 times to transfer money but getting failed again & again, I am totally frustrated

Delay

I lost, interest to your service and rude costumer service I support your service from the start then this is what I get disappointment, why you keep calling asking why I send 10k or 20k every month, and send all the details of the person to whom I send, why for what you are calling ? Are your out of you mind? Your limit is 35k then why your calling? nonsense your service don’t msg me again useless people nonsense. Now you lost costumer? I will not recommend this app again never, ever. Before free to send now with fees And low rate, you deserve half start management is not incompetent to this service.