Huddersfield Taxis

Happy chappy

The size of the box where you type reviews after a journey isn’t as big now after the latest update and because I type such long reviews, I have to scroll very slowly to check word for word what I’ve written before submitting. The old size of the box was a lot better. What were the app developers thinking unless it’s a glitch in the update that’s caused the size of the box to become a lot smaller. Either way, the size of the box where you type reviews needs to be changed back to its old size. Great app, use the company so much, I’m a loyal customer but this is one complaint that needs resolving by the app developers .

Excellent driver lovely journey. Hope to have him again haha!!! Cheers mate x

booked a trip with a return through the app for 5.80 only for the driver to tell me i’ve not booked a return and had my fare increased to 8.40

They advertise a promo code for 20% off but when you use it drivers just reject jobs all the time, but if you cancel the job and pay full price you get a driver on the job instantly but still waiting 10+ minutes for a driver that round the corner because they just like waiting around and not moving, even if you prebook they still turn up late 90% of the time, Uber is superior

great trip lovey staff always chatting and smiling

This taxi company is never on time! Even if I book in advance on the app. The booking was for 12.20 as the journey I needed to make was 20 minutes and train due in 30 minutes so I would have a comfortable 5-10 mins to get to the platform. Taxi late by 10 minutes and then I receive a driver asking me which way to go! This resulted in a missed train, a wasted £12 journey to this company and me having to pay £30 to now get to my destination. Don’t accept the booking if you cannot stick to the time and I will use someone else!!!

You get passed around a bunch of cars before getting anywhere and taxis are always late, don’t bother with these if you want to be picked up within half an hour. I wanted to cancel my ride because the driver was going further away, was notified I’d still be charged a fee, what a joke of a company

Forgot debit cards at Home, and had no cash. Both cards were on Apple Pay on phone in hopes of using contactless, which the driver had none. Called the office, and they were patient enough to help find a payment alternative. Good job.

This is not the first time they do this to us! We book a taxi through their app and they either send it to a different location or they do not at all! Last time we missed a train and a flight and now we missed a bus to London. No customer service whatsoever. Their app is hilarious, I bet someone with 1 month of experience can design a better application. It doesn’t actually send live updates on you ride! Not to mention how rude their drivers are.