Hugolog Connect

I have used and own various camera apps for indoor and outdoor cameras and this one is the best. I appreciate how I can download videos using this app. I love how when playing back, if I scroll into the next blank space, this app skips to the next event. I actually use this camera for surveillance of the parking lot in front of my condo because of a recent break-in. Sure enough today at 2:39am, an odd utility van pulled in for a minute and then reversed out of the complex. Please keep this app the way it is. My doorbell camera used to function like this until some update messed it all up. Now that app, which is a different brand name makes me take the doorbell camera down from the door to have to physically download files by taking its sd card out and inserting into a pc. Thank you very very much.

Good luck trying to reach customer service support. It’s nonexistent. Will return to Amazon. Extremely disappointed and complete waste of money

The quality of the lock that I purchased, and the user-friendliness of the app are great but the app has problems. Many times you make a selection to enter a menu and then you can’t exit out by using the exit arrow. The app is unresponsive. You have to close the app and reopen it to get to another menu.

The sensors on the cam R6 4K need improved sensors and tracking of objects. Many t8mrs they go astra and have their sensors out-of-field range. Therefore, cam may be not so great with all around detection.

Had lock little over a year. Changed batteries and now will not work. Spent countless time trying to connect by Bluetooth and Wi-Fi with the gateway to no avail. Hate loosing money to these kind of products. Wasn’t cheap price either.

Worse lock ever

These are some of the worse instructions on how to install a lock, ever. You can barely read them and they’re not that understandable. Good thing I was finally able to figure it out. The lock works great once you decipher the gibberish.

What the actual.... these instructions are the WORST

Lock went dead on day 1 and got locked out... paid $200 to locksmith... technical support non existent