HxGN EAM Mobile Offline

My general opinion of this app is that it works. However, managing the changes the company pushes out as improvements is very challenging. One of the most recent challenges it the implementation of the checklist on mobile. It is not intuitive. It is like Infor does not have a usability person on staff. They went from a checklist that was straightforward for our craft personnel to understand to a very confusing nonintuitive interface. Does infor even test this app before releasing. Many versions I have found obvious bugs minutes after using. We use it because we are invested in it. If thing don’t improve we may look at writing our own mobile app.

We use the mobile application to inspect the playgrounds. The task plan was configured with the checklist and the follow up work orders are created when needed. So far this application has significantly streamlined and simplified the process for our park inspections.

This App, when working properly, is great. However, we have had a High priority Incident open with Infor for over 6 months because of this issue and still no resolution. The App continues to error out while trying to synchronize. They still don’t know what the cause is. If you have Infor EAM and are considering the GIS Integration, don’t do it for the Mobile Service Transit App. You will be disappointed.