i-Flame

Not sure why so many bad reviews. So far it’s been working great! Exactly what I was looking for.

App does not work at all

After entering all the information on my fireplace model and serial number, it won't allow me to get push the connect button. I can't get past the initial set up screen even with every piece of information entered. Have exited out of app, and reopened. Nothing is working.

This application is the worst I’ve ever used. The verification workflow when setting up a new account doesn’t work properly, and I ended up having to create an account several times before it worked. Once I got in, I could not setup a new fireplace. It kept erroring out and going to the “add new device” screen and I couldn’t save my fireplace, let along connect. What an awful experience.

You literally never know what you’re going to get, and with no support - good luck. One night it fires right up, the next it cuts fuel after the pilot is lit.

My fire bug keeps sending me a notification every two hours , that my system still on even when I know is off , that is kind of annoying., how can this be fixed ? I even turned off the notifications setting on the app.

Was hoping to use with my Mendota proflame remote but can't get past naming. Connect stays grayed out. Maybe the newer proflame remotes aren't compatible, IDK

I have only been able to use the app with Bluetooth on my phone it is unable to hook up to the Wi-Fi via the hub. The whole reason I bought this device was to be able to use it on the Wi-Fi.

I tried to connect with a Skysmart remote but the app freezes with naming a device and does not ask me to register or create and account. I have deleted and reloaded the app 3 times and it freezes in the same spot each time.

Simply doesnt work. On iPhone 13 Pro text boxes are cutoff. When you do get it to try to setup the hub it immediately crashes. I’m an app dev and you have to work hard to be this bad. Built in app on the hub device is broken as well. $300 piece of garbage