I Heart Mac & Cheese App

Sign up bonus and birthday deals are amazing.

So apparently in my specific location my rewards doesn’t apply? I’ve contacted customer service 4 times and they haven’t helped me. They just gave me a list of towns that it does apply in and a list of like three towns that it apparently doesnt. That would have been nice to know before I saved up $30 in rewards. And it would be nice if customer service would actually solve the problem.

The only way to earn points through there rewards program is ordering through the app which has a more limited menu than in store. Plus if I want to get it delivered, even though i don't live far from it and every other delivery service delivers, it says I'm not eligible. Im highly disappointed. I wish they had a better system like maybe add rewards by uploading a receipt or using your phone number?

The app is useless to me. I tried only ordering a grilled cheese but the app will not let me order it without also ordering Mac and cheese that I don’t want. There is no way to remove it from my bag either. Guess I just have to go to the store and order there.

The restaurant has no way to access orders made on the app or to even see whether you paid for your order. The app said my order was ready for pickup, and the restaurant couldn’t even verify that I had actually placed, and paid for, an order.

We wanted to dine at home, so placed an order. Wanted to try the cheesecake dippers but it wouldn’t let me order them. That was disappointing.

When you try to create a new account & password, it constantly give an error message of an invalid password format but never gives you the required characters, etc.

I’m not sure if this is just their pricing model or if the app is just this bad, but when you do “create your own bowl” it won’t let you check out unless you make it a combo and are forced to pay $3 for a bag of chips among other options.

App is very difficult to use.

The Vegas store opened months ago and still you can’t use their app to order. That tells me the the franchisor is not organized and not supportive. The food was good and we will order again but it is overpriced for what you get and this will keep us from ordering very often.