Icelandair

Gate info on two flights was learned from airport terminal before posted to Icelandair app. Same deal when Icelandair cancelled our return trip to Washington DC. We found info from airport terminal posting. Not from Icelandair app. So why bother with this app if Icelandair doesn’t bother to update it on a timely basis.

I am not able to access the information for my trip. Seating, times, luggage, meal selection. Just nothing. I have deleted it and tried logging on again to no avail. Very disappointed.

I was playing with the app and saw there was an option to purchase an eSIM for the country I was visiting. I couldn’t get a SIM for the three months I’m in Sweden because they require a national ID number. But magically I was able to get one through Iceland Air. 👏🏽 This is a huge perk.

Almost nothing works the way it’s supposed to. Resetting my password took 3 tries til I got a correct link. Needs major improvement!

With today’s update, you cannot select the date of birth when entering Saved Passenger info.

Used this for one trip to Iceland and it worked great. No login required which is awesome. Checkin steps are a little cumbersome but reasonable. Easily added tickets to Apple Wallet.

This app is very confusing to use especially when it comes to adding extras like meals to your flight. Inadvertently ended up purchasing two meals for the same segment rather than one meal for the segment from Europe to Iceland and another meal for the segment from Iceland to North America. Also, it doesn’t explain that if you make any mistakes—something easily done given the interface—the charges are unchangeable and not refundable. Even if you call the customer service line to fix it—a process that took for me over 25 minutes—you will find nothing can be done and be told, incorrectly, that the no-refunds policy on Iceland would seem, geographically at least, to be a good reasonably direct way to fly from to many cities in Europe, to many cities in North America and vice versa, but the customer service experience of using the Iceland Air app—the confusion, the headache, the wasted money and food—makes the extra one pays for a direct-to-contintental-Europe flight on almost any another airline well worth it.

They should make one that does

I can’t even log in, you constantly get logged out or are unable to do anything without being automatically transferred to a new place. Please Icelandair hire an app developer this is horrible

I created a Saga account to use the app for our trip next week. Everything went fine until I tried to log in and the app told me my brand new password had expired. When I tried to fix this on the Icelandair website, the password reset email they sent me directs me to their business travel portal which is only in Icelandic….hope our flights go smoother than this process.