ID Card Benefits

Registered and have an IATA card but login never works on the app.

Don’t waste your time, doesn’t work at all and there’s no support.

Cannot login this new app. Keeps advising me that I need to accept being tracked while using. I don’t want to be tracked. I want access to my information. Totally useless.

I actually don’t understand the purpose of this app. It shows a digital card but nowhere in my profile or in the app is my card. It’s totally useless

I paid for digital card and had to install new app. Couldn’t login to it with existing login credentials. Had to register again and received an email in Chinese language saying that I need to verify my email. It really looks like spam email and I didn’t want to click on the link. Now I have no way to get my digital card.

I’m able to login but my digital card is distorted and you can’t read the important information. I’ve gone back and forth with tech support and they can’t fix it. They say the issue is on my side. I gave up.

I have an existing digital card and now I cannot log in to this new app!?

this app is ridiculous. Perhaps IATA feels good because they’ve got our money and they paid somebody to put together an app, but it’s useless. I would like to see a contact phone number clearly stated in the app for IATAN help. We have access to benefits, but this online app doesn’t provide anything. I am just a quote user”, so why do I click on somebody’s name and then they are then excepted as an authorized users? That’s not MY responsibility nor should I have access to that information. Last year I was forwarded to a site called Venngo. As the Agent experience app was being discontinued. Now the Venngo company has all of my information and apparently IATA is not using that company. Dear IATA, Please work with real travel agents who’ve been in the industry for a decade or two to ascertain what information would be helpful in your app and how to go about locating that information. Please don’t pay someone to create a website who has never worked in the industry. Thank you.

Just so Bad in every way. Concerned by how bad it is. Total Epic Failure

Just when you thought couldn’t make a worse app than the previous app, they come out with this gem. Can’t even log in.